Dangerously Fit – NZ Shipping Protection & Retail Terms

1. Your Rights Under NZ Consumer Law

  • All goods and services sold by Dangerously Fit to New Zealand consumers come with automatic, non-excludable guarantees under the Consumer Guarantees Act. consumerprotection.govt.nz+1

  • This means goods must be of acceptable quality, fit for purpose, match their description, and be delivered in a way that meets reasonable expectations. Commerce Commission+1

  • If a product is faulty, unsafe, significantly different from its description, or fails to meet the above standards, the customer is entitled to a remedy — repair, replacement or refund — at no extra cost. Legislation New Zealand+2consumerprotection.govt.nz+2

These consumer guarantees cannot be waived or contracted out by us or via this agreement. Consumer NZ+1

2. What is “Shipping Protection” — Optional Add-on Service

  • Shipping Protection is an optional add-on service offered by Dangerously Fit in addition to your statutory rights under the CGA.

  • It is not a substitute for those guaranteed rights. Instead, it offers extra benefits for courier-related loss or damage: faster handling, express replacement shipping, and priority support.

If you add Shipping Protection at checkout, you qualify for these benefits in the unlikely event of courier error.

3. What Shipping Protection Covers

If Shipping Protection was selected at checkout:

  • Replacement or refund if the parcel is lost in transit

  • Replacement or refund if the parcel is damaged during transit

  • Replacement or refund if the parcel is mis-delivered or marked “delivered” incorrectly

We aim to dispatch replacement stock before the return of the original item (where feasible) to minimise delay.

4. What Shipping Protection Does Not Cover (Common Exclusions)

Shipping Protection does not apply when:

  • The customer provides an incorrect or incomplete shipping address

  • The customer requests an address change after dispatch

  • The parcel is stolen after confirmed delivery (e.g. the courier’s job is done)

  • Customer refuses delivery or fails to accept delivery

  • Loss or damage is due to misuse, neglect, normal wear and tear, or change-of-mind

  • Damage or delay caused by customs, natural disasters, force majeure, or other events outside courier control

  • Items shipped under Standard Delivery (i.e. when Shipping Protection was not selected)

5. Making a Claim under Shipping Protection

If you purchased Shipping Protection and your order arrives lost, damaged or mis-delivered:

  • Email us at [email protected] with subject: “Shipping Protection Claim – Order #<your order number>”

  • Include:

    • Full name

    • Order number

    • Description of issue (lost / damaged / not delivered)

    • If damaged: clear photos of packaging + product

Claims must be lodged within 3 days of confirmed delivery (damaged items) or 3 days after expected delivery date(non-arrivals).

We will respond ASAP and — if claim is approved — dispatch replacement or refund as per availability.

6. If You Decline Shipping Protection (Standard Delivery Only)

If you choose not to purchase Shipping Protection, your order ships under Standard Delivery.
Standard Delivery does not guarantee coverage for courier loss or damage.
We will still assist by lodging courier investigations if you reach out, but replacement or refund cannot be guaranteed.

7. Fees / Cost for Shipping Protection

Shipping Protection is charged at 1.5% of cart total per order.

8. Returns, Refunds & Faulty Products (CGA Compliance)

Regardless of whether you purchased Shipping Protection, if a product is faulty, unsafe, or not as described, you retain your rights under the CGA. Commerce Commission+2consumerprotection.govt.nz+2

  • For a substantial fault, you can choose a refund or replacement. Legislation New Zealand+1

  • For minor faults, we may offer repair, replacement or refund — but we must do so within a reasonable timeframe. Commerce Commission+1

  • “Change-of-mind” returns are not required under NZ law — but you may offer them as a goodwill policy (optional). Consumer NZ+1

9. Fair Trading & Transparency Obligations

As required under the Fair Trading Act, we confirm we are a business “in trade,” and we will not mislead or deceive customers about their rights, goods, or services. consumerprotection.govt.nz+1

All product descriptions, pricing, shipping fees, and additional charges (like Shipping Protection) will be clearly displayed, accurate, and honest.

10. Liability Limitation (Subject to NZ law)

Subject always to your rights under the CGA:

  • We will not be liable for indirect or consequential losses (like lost profits, income, or other costs) arising from transit delays or courier errors.

  • Our maximum liability — if a remedy is owed under CGA or this Protection Policy — will be limited to the retail price of the affected goods.

11. Changes to These Terms

We reserve the right to modify this Shipping Protection & Retail Terms page at any time. Updated versions apply only to new orders placed after the update.

12. Contact & Dispute Resolution

If you believe a product you’ve received from us is faulty or the courier failed to deliver/delivered damaged goods — regardless of whether you opted for Shipping Protection — please email [email protected].

You may also refer to the NZ Commerce Commission for further guidance on your rights under the CGA and FTA. New Zealand Government+1